Kate Klonick on Twitter: "I had a Very Bad experience with @Hertz over Thanksgiving. This is what happened & the letter I wr...

I had a Very Bad experience with @Hertz over Thanksgiving. This is what happened & the letter I wrote. We are totally fine, & our Thanksgiving ended up wonderful, but I suspect this is a fraudulent business practice, & I want to give it visibility for those who don't or can't.

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