Computer says no: the people trapped in universal credit's 'black hole'
Tao Bojlén
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When the universal credit computer says no, fragile lives can quickly crumble. Lucy Morris, a 32-year-old mother of one in Rochdale, was scraping by on her beauty therapist's wage topped up with UC when she failed to check a box on the benefit's online form and lost a £400 payment.

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