You’ve probably heard that “if you’re not paying for the product, you’re the product.” As we’ll see below, that’s true, if incomplete. But what is absolutely true is that ad-driven Big Tech’s customers are advertisers, and what companies like Google and Facebook sell is their ability to convince you to buy stuff. Big Tech’s product is persuasion. The services — social media, search engines, maps, messaging, and more — are delivery systems for persuasion.