screen are two powerful information-processing capabilities, human and
computer. Yet all communication between the two must pass through the
low-resolution, narrow-band video display terminal, which chokes off fast,
precise and complex communication"
In order to create the fastest
possible route between the human and the computer a fast conduit to every
function must be as accessible as possible on the screen: hence many
icons on many toolbars occupying much of the screen. The question is not
whether this works, it clearly doesn't. Users simply remember a few of
the icons that they use regularly and are effectively locked out of the
rest of the program.