Can Andy Byford Save the Subways?

On a cold Tuesday morning in March, Andy Byford, the president of the New York City Transit Authority, was working the subway turnstiles-the gates, as he calls them-at the Chambers Street station, in Tribeca. Byford was seven weeks into the job, which had come with a seemingly impossible mission: to rebuild the city's beleaguered public-transit system, after years of chaotic decline and stark dysfunction.

Jarrett Fuller

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