Talk UX 2018 | Elena Ontiveros, Content Strategy Manager, Airbnb

Elena Ontiveros, Content Strategy Manager, Airbnb CHATTER BOTS: CONTENT STRATEGY FOR THE CONVERSATIONAL INTERFACE Messaging apps are changing how, when, and where people talk to their favorite businesses. With technology that automates transactions, customer service, and conversations like never before, how do you create a user experience that also feels human?

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