Service Blueprints: Definition
Service design is the activity of planning and organizing a business's resources (people, props, and processes) in order to (1) directly improve the employee's experience, and (2) indirectly, the customer's experience. Service blueprinting is the primary mapping tool used in the service design process.
Actions
Flag
1 Connection
July 2019
uxdi
75 blocks
by Daniella D
Blocks with this URL also appear in