Review of Novotel Melbourne on Collins
Reviewed 3 weeks ago

"Not great for quarantine"

14 days in isolation in this hotel was not pleasant. Food delivered warm in takeaway containers, not large, little variety, not particularly tasty. Other paid choices from hotel restaurant were expensive, with very little choice and served in disposable containers. Room insulation not great so sleep not great when noisy guest around

Date of stay: April 2020

Karen Taylor, Other at Novotel Melbourne on Collins, responded to this review 1 week ago

Dear Mikemoama,

Thank you for your feedback regarding your recent experience at the hotel. You are right that due to government restrictions for repatriation travellers we have been limited with the services and amenities we have previously been able to provide to ensure compliance with regulations currently in place for Covid-19. Rest assured that your recent stay is not reflective of the high service standards Novotel Melbourne on Collins regularly provides when permitted to operate outside of the current national health and safety restrictions.

Warm Regards,
Karen Taylor
General Manager

Report response as inappropriateThis response is the subjective opinion of the management representative and not of TripAdvisor LLC