Foundations to build on: Intercom's principles for building product

Clear guiding principles are the best way to scale a team while keeping them aligned. Without a set of principles, organizations begin to fracture. One team heavily believes in Big Design Up Front, another follows Lean start-up, a third tries to instil PRINCE-2, and before you know it your process is a patchwork quilt of all sorts of conflicting ways to build software.

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