Despite plenty of excitement it's still unclear how conversational UIs can be made to work in a practical sense. But opinionated design principles can help us push past the hype, and design something real people will want to use every day. We're not lacking for self-assured sermons on how conversational UIs are the future.
8 principles of bot design - Inside Intercom 
Added 2 years ago by Édouard Urcades
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8 principles of bot design - Inside Intercom 
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Despite plenty of excitement it's still unclear how conversational UIs can be made to work in a practical sense. But opinionated design principles can help us push past the hype, and design something real people will want to use every day. We're not lacking for self-assured sermons on how conversational UIs are the future.
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