Research is still seen as a magic wand that is only waved when problems arise. It isn’t used to challenge issues through hypothesis validation, but to force confirmation of user assumptions.
When your environment doesn't have a commitment to the public good, there's no room for empathetic outcomes.
And so, the empathy impossibility exists, where there is a lack of empathy in our personal constitution, a lack of empathetic processes, and finally, a lack of empathetic environments.
You, the researcher, have too much power in the room and to get close to empathy, you have to give most of the power back.
Empathetic endurance is the ability to stay engaged in empathy long enough for it to matter to the person you empathize with.
Empathetic fitness [the ability to practice empathy] requires radical self awareness.
Empathetic fitness requires explicit anti-racism.