Dark patterns, while well-known in UX, are not widely understood among our users. A better framework might be coined disrespectful design, or design that employs tactics that disregard the autonomy, dignity, and priorities of users.
It’s even worse than how the terms “user research” and “user testing” are thrown around interchangeably. They are not interchangeable. The former is the process of learning about the people who are the intended users of a system, and the latter is evaluating the system itself against established criteria by having people interact with it.
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Service design is a user-centered approach, but it defines users in quite a different way from UX design and other disciplines. In UX design, when we talk about “users”, we are almost always talking about customers, or at least an end-user who is “outside” the service. Crucially, service designers gather the experiences and needs of not only the customer, but also users “inside” the service. They also work with stakeholders on both the customer side and service side to co-create possible solutions and service improvements.