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Elisha Cohen
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"Beginners are undeniably sensitive, and it is easy to demoralize a first-timer, but we must keep in mind that the state of beginnerhood is never an objective. Nobody wants to remain a beginner. It is merely a rite of passage everyone must experience. Good software shortens that passage without bringing attention to it."

About Face - p. 243

"it’s best to imagine that users—especially beginners—are simultaneously very intelligent and very busy. [...] Just because a user needs to learn how to operate a product doesn’t mean that he needs or wants to learn how it works inside. On the other hand, intelligent people always learn better when they understand cause
and effect, so you must help them understand why things work as they do"

About Face 4 - p. 243
Test Your Product on a Crappy Laptop
Test Your Product on a Crappy Laptop

There is a huge and ever-widening gap between the devices we use to make the web and the devices most people use to consume it.

Other Kitchens, Other Cooks: Generosity in Recipe Writing
Other Kitchens, Other Cooks: Generosity…
Playable systems: 3 principles for ethical product design
Playable systems: 3 principles for ethi…
user-representation-akrich-1995.pdf
user-representation-akrich-1995.pdf
pdf
agreconceptionsoftheuser.pdf
agreconceptionsoftheuser.pdf
pdf
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