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DT CX Business Value

by Emily Campbell
9 blocks • 21 hours ago

User experience (UX) has finally come into its own as a key factor shaping how companies do business. Not to say that UX hasn't been a factor before, but only recently have businesses come to realize that UX is happening, with or without their input.

How UX Is Transforming Business...

Added by lydia white
Updated a month ago

businessvalueofdesign_2017.pdf

Added by lydia white
Updated 20 days ago

How do the best design performers increase their revenues and shareholder returns at nearly twice the rate of their industry counterparts? We all know examples of bad product and service design. The USB plug (always lucky on the third try). The experience of rushing to make your connecting flight at many airports.

The business value of design

Added by lydia white
Updated 2 months ago

Track and reward customer satisfaction to measure value

Added by lydia white
Updated 2 months ago

As design thinking nears its 50th birthday, many companies still struggle to realize value from design. Those that succeed often follow ten best practices. Amazon Prime. The Apple iPhone. Netflix. Tesla. For those companies that get design right, the prizes are rich.

More than a feeling: Ten design...

Added by lydia white
Updated 2 months ago

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