“Great leaders do not tolerate an environment where people belittle, demean, or humiliate each other. Rather, they promote and provide honest criticism (constructive, objective, and useful) and challenge people to reach beyond what they believe they can achieve,” — Abstract co-founder Josh Brewer in The Manual
My 3 step approach to feedback is all about making people feel invited versus closed off: When you have positive feedback, acknowledge people openly, and celebrate big wins. Before launching into negative feedback, pause and dig into the why. Reach out privately, particularly when feedback is constructive.