Elizabeth Wheeler
a week ago on from May 25 via Google

1 out of 5 stars

"We live locally and, until recently, had always recommended to overnight visitors that they stay at the Mantra. Now, given that management has chosen to be complicit in the illegal detention of refugees and asylum seekers, we are suggesting our friends and family members stay at St Georges Motor Inn down in Thornbury. Who could possibly get a good night's sleep in a place where innocent men are locked up 24 hours a day, for many months on end - simply because they chose to seek protection in this country? We are sickened at the very idea that our friends and family members have put money in the Mantra's coffers."

Trip type
Family · Friends

Hawaii202003:
Review of Swissotel Sydney, 5 April 2020

"Pool closed & too much security"

Pool and gym facilities were closed. There was no warning provided. For some reason there were at least a dozen Australian cops and Australian border security officers on the premises 24 hours a day. They're out the front of the hotel, in all the foyers, and coming in and out of lifts all the time! It's quite confronting. All of the staff have gloves and/or masks on, which is good I guess. However we also saw a medic in full ppe hazmat suit removing what appeared to be a guest this week, what the?!

Date of stay: March 2020
Trip type: Travelled on business

Mikemoama:
Review of Novotel Melbourne on Collins
Reviewed 3 weeks ago

"Not great for quarantine"

14 days in isolation in this hotel was not pleasant. Food delivered warm in takeaway containers, not large, little variety, not particularly tasty. Other paid choices from hotel restaurant were expensive, with very little choice and served in disposable containers. Room insulation not great so sleep not great when noisy guest around

Date of stay: April 2020

Karen Taylor, Other at Novotel Melbourne on Collins, responded to this review 1 week ago

Dear Mikemoama,

Thank you for your feedback regarding your recent experience at the hotel. You are right that due to government restrictions for repatriation travellers we have been limited with the services and amenities we have previously been able to provide to ensure compliance with regulations currently in place for Covid-19. Rest assured that your recent stay is not reflective of the high service standards Novotel Melbourne on Collins regularly provides when permitted to operate outside of the current national health and safety restrictions.

Warm Regards,
Karen Taylor
General Manager

Report response as inappropriateThis response is the subjective opinion of the management representative and not of TripAdvisor LLC